Portfolio · 2026

Content strategy,
information architecture,
systems thinking.

"I design and execute content systems that educate buyers and reduce friction."
By Charmian Lo — Content marketing contractor
01

I'm a content marketing contractor working at the seam between strategy, information architecture, and the words people actually read.

02

My work tends to start with a question that sounds simple — why aren't people finding this? — and end with a system: a reorganized site, a multi-segment email sequence, a brand voice that survives handoff.

03

I think in flows, journeys, and segments. I write so the reader can find what they came for and leave educated.

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¶ II. The work

Selected case studies

Two engagements that demonstrate the work end-to-end — strategy, architecture, and execution.

¶ III. Published writing

From the bylines

1
Nurse Next Door Blog · 2024

How to Financially Plan for Senior Care

Restructured existing content on senior care costs into a buyer-education framework — organized around the anxieties families actually face: how much, what we can afford, what our options are.

2
Pilot Plans · 2023

10 Things to Do in Taipei I'd Recommend to Friends

Information architecture for trip planning — organized around user intent (what to do) rather than tourism facts. Same skill: structure content around what the reader needs, not what's easiest to write.

¶ IV. Adjacent practice

Supporting experience

Chapter 1

Brand Photoshoot Direction

Creative direction · Nurse Next Door

Built shot list from scratch and directed photography on set for the services campaign. Collaborated with the graphic designer to align production needs with design needs — every shot served both content and collateral purposes. Managed full production day; captured 100+ images used across website, social, and marketing materials.

Chapter 2

Social Media Management

Strategy + execution · 3 months · IG / FB / LinkedIn

Education-first positioning — brand as trusted resource, not vendor. Educational posts consistently outperformed promotional content.

309,323
total views
107,982
accounts reached (+31% vs. prior)
+47.8%
increase in external link clicks
76.6%
of views from paid (strategic ad spend)
Selected posts
Instagram · Facebook · LinkedIn
¶ V. Correspondence

Write to me.
I read everything.

Open to freelance engagements in content strategy, IA, editorial systems, and email nurture. Replies within two business days.

Find me on LinkedIn
© 2026 Charmian Lo
~ Fin ~
Printed for the web · May 2026